The boring stuff…

Product care & shipping.

Caring for your piece

For magnet and original artworks, though each piece are given a protective spray, we advise that you treat your artwork with great care and love. We advise to avoid contact with liquids for all our products and framing any original artworks to ensure they are long lasting, and thrive in their forever home.

Shipping in Australia

Please allow 2-3 business days for your orders to be dispatched. Parcels are shipped via Australia Post from Sydney, NSW and will take approximately 2-8 business days, dependent upon location.

Damages during shipping

Extreme care is taken when packaging all products sold at The Shah Closet. Using a postal system comes with a risk to products so we take appropriate precautions to mitigate those risks. However, we unfortunately cannot be held accountable for what happens to a package when in the postal system.

If something occurs to your package, please be in touch with me and I will do my best to remediate any potential issues.

Wrong shipping information

Please ensure that the delivery details entered during checkout are correct. We cannot be responsible for orders delivered to an incorrect address provided to us by you. Shipping charges will apply for orders that have to be re-sent due to incorrect details provided to us.

International shipping

We are able to ship internationally. For international orders (outside of Australia), you may be liable to customs tax if the package happens to be inspected by your country’s customs. Please be mindful, we cannot falsify information on a customs declaration.

Returns.

Unfortunately, I currently do not have the capacity to handle both returns and exchanges. This includes returns for ‘change of mind’.

My art prints, postcards and bookmarks are described exactly to their detail including paper quality. All other advertised items, including original paintings are limited edition and / or one-off designs which are often used from up-cycled materials, hence I am unable to provide exchanges .

If an item is believed to be faulty or broken, please be in touch with me at theshahcloset@gmail.com and I will do my best to remediate any potential issues, where feasible.

Privacy Policy.

The Shah Closet Privacy Policy

Effective Date: 25/07/2024

1. Introduction

The Shah Closet respects your privacy and is committed to complying with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This policy outlines how we collect, use, disclose, and manage your personal information.

2. Collection of Personal Information

We may collect and process the following types of personal information:

  • Personal Identification Information: Name, email address, postal address, phone number, and payment information (such as credit card details).

  • Transaction Information: Details about your purchases and orders.

  • Technical Information: IP address, browser type, operating system, and other similar technical data collected through cookies and similar technologies.

3. Use of Personal Information

We may use your personal information for the following purposes:

  • Processing and fulfilling your orders.

  • Communicating with you, including responding to your inquiries and providing customer support.

  • Sending you promotional emails about our products and special offers, where you have consented to receive such communications.

  • Improving our products and services.

  • Complying with legal obligations.

4. Disclosure of Personal Information

We may disclose your personal information to:

  • Service providers who assist us in operating our business and providing our products and services (e.g., payment processors, shipping companies).

  • Government authorities or law enforcement officials if required to comply with legal obligations or to protect our rights or property.

We do not disclose your personal information for marketing purposes to third parties without your explicit consent.

5. Security of Personal Information

We implement reasonable security measures to protect your personal information from unauthorized access, use, modification, or disclosure.

6. Access and Correction

You have the right to access the personal information we hold about you and to request corrections if necessary. Please contact us using the details provided below if you would like to access or correct your information.

7. Cookies

Our website may use cookies and similar technologies to enhance your experience. You can choose to accept or decline cookies through your browser settings.

8. Changes to This Privacy Policy

We may update this privacy policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any changes by posting the updated policy on our website.

9. Contact Us

If you have any questions about this privacy policy or our privacy practices, or if you would like to access or correct your personal information, please contact us at:

theshahcloset@gmail.com